E-Child Care

E-Child Care Started on January 1, 2012. Click below to read an important message from the Department of Human Services:

E-Child Care DHS Statewide Implementation-English (PDF)

E-Child Care DHS Statewide Implementation-Spanish (PDF)

What is E-Child Care?

Child Care Subsidies will be managed through the e-Child Care program. This system tracks and verifies attendance in child care programs. It will get rid of having to submit vouchers and allow providers to get paid quicker. In addition, the system will allow providers to:

- Find out about a child’s authorization;
- See who is registered at their center;
- Obtain daily check in/out report and;
- See other reports on enrollment and attendance.

ECC Training Videos

The following are links to training videos produced by DFD for using the e-Child Care system. These are great resources for both parents and providers. Take a look!

For POS Devise Users - English Version

For POS Devise Users - Spanish Version

For IVR Users - English Version

For IVR Users - Spanish Version

E-Child Care- Providers Section

Below is important information regarding e-Child Care for centers, family child care providers, and approved home providers (FFN):

• Providers can check their account anytime and access reference guides and manuals on the Provider Web Portal at: http://echildcarenj.org/eccpw or by calling the provider helpline at 877-516-5776.
  
  
• E-Child Care FAQ-FCC and Approved Home Providers (PDF): Read if you are a family care provider, an approved home (FFN), or a center serving five and fewer children receiving subsidies.
  
  
• E-Child Care FAQ-Child Care Centers (PDF): Read if you are a child care center serving more than five children receiving subsidies.
  
  
• IVR Provider Quick Reference Guide (PDF) Please refer to page two of the document if you are a family child care provider or a center with five or fewer children on a subsidy. .
  
  
• E-Child Care Questionnaire for Active Licensed Centers (PDF) Read if you are a center to determine if you qualify for a Point of Service (POS) device.
• E-Child Care Questionnaire for Active FCC/FFN Providers (PDF) Read if you are a family child care provider, approved home (FFN), or a center with five or fewer children on a subsidy to determine if you should be using an Interactive Voice Response (IVR) system.
• E-Child Care Description of Error Codes (PDF) Use this guide to identify ECC error codes and their solution.

• E-Child Care Overpayment Recoupment Notice (PDF) Letter from the NJ Division of Family Development about possible recoupment of overpayment to providers during the period 10/25/11 through 1/18/12.
• E-Child Care List of Common Error Codes (PDF) State-issued list of common error codes for the ECC system.
• POS Device Quick Reference Guide (Haitian/Creole) For centers with six or more children on subsidy. Please post to assist Haitian-Creole-speaking parents with the check-in/check-out process.
• POS Device Quick Reference Guide (English) For centers with six or more children on subsidy. Please post to assist English-speaking parents with the check-in/check-out procedure.
• POS Device Quick Reference Guide (Portuguese) For centers with six or more children on subsidy. Please post to assist Portuguese-speaking parents with the check-in/check-out process.
• POS Device Quck Reference Guide (Polish) For centers with six or more children on subsidy. Please post to assist Polish-speaking parents with the check-in/check-out process.
• POS Device Quick Reference Guide (Spanish) For centers with six or more chidren on subsidy. Please post to assist Spanish-speaking parents with the check-in/check-out process.
• E-Child Care Use Mandate Letter for Providers This is the official letter from the State notifiying providers they must track all subsidized attendance using the new ECC system effective July 1, 2012.
• E-Child Care Provider Payment Discrepancy Form This form can be completed to report a payment discrepancy before Child Care Connection can generate an ECC manual attendance log.
• E-Child Care Discrepancy Procedure Read this letter for an explanation of the ECC Provider Payment Discrepancy Form.
• WFNJ Second Quarter 2017 Transportation Voucher
• WFNJ Third Quarter 2017 Transportation Voucher
• WFNJ Fourth Quarter 2017 Transportation Voucher
• Failure to Utilize e-Child Care
• e-Child Care Provider Closure Calendar - Please submit closure calendars for the 2017 calendar year! Calendars can be mailed, faxed (609/989-8060) or e-mailed (mail@ccc-nj.org) to Child Care Connection. The State allows for up to 22 paid closures per contract year, not to exceed five closures per month. Emergency closings will be included in the 22-day maximum.
• Provider Report of Termination of Child Care Services
• e-Child Care Contract Year 2017 Schedule of Payment Dates
• Provider Report of Termination of Child Care Services for Children on Subsidy
• Provider Notification Form for Non-Payment of Co-Pay
  
  
  

E-Child Care- Parents Section

Below is important information regarding e-Child Care for parents:

• Parents who have issues with their card or PIN or who have lost their card can call 800-997-3333.
  
  
• Click here for steps on how to activate and use your card
  
  
• Parents may request up to two (2) alternate cards for family/friends that pick up or drop off their child(ren). Please print out the Parent E-Child Card Request Form and return it to Child Care Connection completed in order to process your request. (Clicking on link will open the form.)
  
  
• E-Child Care FAQ-Parents-English (PDF): Read if you are a parent/guardian with a child or children on a subsidy program (Ex: Work First NJ, NJ Cares for Kids, DOE Wrap-Around).
  
  
• E-Child Care FAQ-Parents-Español (PDF): Lea si usted es un padre/tutor con un niño o los niños en un programa de subsidio (Ex: Work First NJ, NJ Cares for Kids, DOE Wrap-Around). 
  
  
• IVR Parent Quick Reference Guide (PDF) Please refer to page one of document if you are a parent using a family child care provider or a center with fewer than five children on a subsidy.
• E-Child Care Use Mandate Letter for Parents (PDF) Letter from State informing parents they must begin using the ECC system in order for provider to be reimbursed for subsidized care effective July 1, 2012.
• E-Child Care Tips for Parents (PDF) Flyer in English and Spanish with helpful tips for parents using the ECC system.
  
  

For more information about e-Child Care, call us at 609-989-9010 or visit the State of NJ Department of Human Services website.